Privacy Policy

Tawasol Franchising ("we", "our", or "us"), a member of AMD Holding, is committed to safeguarding the privacy of our website visitors, partners, and franchise clients. This Privacy Policy outlines how we collect, process, use, and protect your personal information when you interact with our website or submit corporate inquiries.

We operate in compliance with the local data protection laws of the jurisdictions where we conduct our operations:

• Egypt: Law No. 151 of 2020 on Personal Data Protection (PDPL).
• United Arab Emirates (UAE): Federal Decree-Law No. 45 of 2021 on Personal Data Protection (PDPL).

We collect information directly from you when you submit forms, contact us, or navigate our platform:

• Inquiry & Form Submissions: Full name, email address, phone number, company name, job role, geographic location, and details of your business inquiry or investment request.
• Communications: Any details provided in messages sent directly via email, contact forms, or phone conversations with our Business Development department.
• Navigation & Usage Data: IP address, browser type, device information, operating system, pages viewed, and duration of visit. This is collected automatically through standard cookies and analytical tracking.

Your personal data is processed for the following specific business purposes:

• Business Relationship Management: Evaluating and responding to franchise interest, regional partner requests, and co-investment proposals.
• Platform Optimization: Analyzing site traffic patterns and user behaviors to improve the website user experience and optimize infrastructure speed.
• Communications: Responding to inquiries, sharing requested information, and providing corporate updates regarding Tawasol or AMD Holding Group (you can opt-out at any time).
• Compliance & Security: Ensuring security of our databases and adhering to applicable anti-money laundering (AML), corporate governance, and data retention regulations.

As an institutional operating group, data sharing may occur across our entities:

• AMD Holding Group: We share information internally with our parent group and affiliates located in Cairo and Dubai to process regional inquiries and manage corporate records.
• Service Providers: We utilize third-party vendors for IT hosting, security services, and CRM databases. These vendors process data strictly on our instructions and are bound by confidentiality clauses.
• Legal Requirements: We may disclose data if requested by public authorities, regulators, or courts in Egypt or the UAE to comply with statutory obligations.
• Cross-Border Security: Data transferred between our Egypt and UAE entities is protected using corporate data processing standards that safeguard privacy under the guidelines of the respective national PDPL acts.

We are committed to maintaining the highest security standards to prevent data leaks or unauthorized disclosures:

Technical Controls: We use industry-standard encryption protocols (SSL/TLS), secure access levels for corporate databases, and network firewalls.

Retention Limits: Your personal data is kept only for as long as is necessary to evaluate the business partnership, manage inquiries, or as legally required by local corporate record-keeping and tax regulations.

Under the Egypt PDPL and UAE PDPL regulations, you hold rights over your personal data:

• Access & Portability: Request details on the data we hold and receive a portable copy.
• Correction: Correct any incorrect or outdated details.
• Deletion: Request erasure of your data when there is no longer a valid legal basis to hold it.
• Objection: Request us to cease processing for marketing or specific business operations.

To exercise these rights, please email us directly with your specific request at privacy@amdholding.com.

For questions about this policy, or to exercise your rights under regional data protection laws, contact our Data Protection Officer:

You can also use our Contact Form to submit general requests.